Welcome everyone! I am a highly experienced IT professional racking up over 15 years of exposure in a busy support environment. As a Service Desk Supervisor, I have a proven ability to lead and mentor teams to achieve and exceed goals, enhance service delivery, optimize workflows, and improve customer satisfaction. Skilled in implementing ITIL best practices, managing SLAs, and resolving complex technical issues. 

I thrive in fast-paced environments and enjoy collaborating with teams to find innovative solutions. Passionate about staying ahead of the curve in emerging technologies like cloud computing and AI.

I have always loved writing, ever since I was little. In primary school, writing compositions, regardless of the topic, was an escape to imaginary worlds akin to the ones I saw in movies, my second love. However, it was not until high school when I came to the self-realization that writing to me was more than just passing a grade. I started freelance writing in my third year and haven’t looked back since. Currently, I specialize in freelance screenwriting.

Welcome to my website! It's still a work in progress but I hope to curate a wealth of content based on my life experiences and those around me. I also plan to publish excerpts from my current unpublished works which I will feature from time to time.

Thanks for stopping by! 

Ken Kariuki

IT Specialist/Freelance Writer

HOMETOWN: Nairobi
BLOG: https://manikriss.wordpress.com

There is no greater agony than bearing an untold story inside you